We are currently finalizing our reports and taking additional measures to help prevent further third-party orders while you are delivering with GH Driver. We apologize for the inconvenience.
Due to enhanced security measures, we are working to prevent unauthorized third-party orders that may cause temporary account restrictions when our system cannot properly verify the account holder.
Our specialized teams are actively addressing this issue, and we are making progress toward preventing these incidents from occurring in the future. Thank you for your patience and understanding.
At this time, we’re addressing a security issue related to a third-party order. As a precaution, Grubhub may need to confirm that the authorized account holder is the person currently using the account.
You have not done anything wrong. During the period that Instant Cash Out is temporarily unavailable, you may be eligible for a bonus credit of up to $150, subject to applicable eligibility requirements.
If available, your Grubhub Virtual Card can be viewed under:
Earnings → Debit Card
You will see your Grubhub Virtual Card listed under “Debit Card.” Please do not change the payment method during this verification process.
The virtual card action is required to verify your identity and confirm that you are the authorized account holder so you can continue delivering with Grubhub. This action will not initiate a cash-out.
Once verification is completed, the virtual card will be removed within 72 hours, and your applicable balance adjustment of $30–$150 will be reflected on your account.
From there, you’ll see the last four digits of your existing debit card listed again. This applies if you use Instant Cash Out rather than weekly direct deposit.
After successful verification, you will receive the applicable full-pay reimbursement bonus to the payment method on file, subject to eligibility and processing requirements.
At this time, you can close this page and reopen your GH Driver app while remaining on the phone with your GH representative. Once the app is reopened, check whether you’re able to accept an order normally. If everything is working properly, no further action is required.
